Lone Worker Protection: Setup and Configuration

Why Lone Worker Protection Matters

Guards working alone face higher risks — no colleague to call for help, no immediate backup, and longer response times if something goes wrong. GuardianHub's lone worker protection system ensures every solo guard is accounted for through automated check-ins, GPS tracking, and multi-tier escalation. It satisfies both your duty of care obligations and BS 8484 compliance requirements for lone worker devices.

Configuring Check-In Intervals

From the Lone Worker settings page (Guard Welfare > Lone Worker), set the check-in interval — how often a guard must confirm they're safe. Common intervals range from 15 minutes for high-risk sites to 60 minutes for low-risk static posts. Guards receive a push notification when a check-in is due. Tapping confirms they're safe with a single action. The countdown timer is visible on the guard's home screen so they always know when the next check-in is due.

Building Escalation Chains

If a guard misses a check-in, the escalation sequence begins automatically. First, the guard receives a reminder notification with an audible alert. If still no response after a configurable delay (usually 2-5 minutes), the control room receives a missed check-in alert. If the control room doesn't acknowledge within another time window, the system calls the guard directly. Final escalation goes to designated emergency contacts — supervisors, operations managers, or external monitoring centres.

• Tier 1: Push notification reminder to guard
• Tier 2: Alert to control room operators
• Tier 3: Automated phone call to guard
• Tier 4: Email and SMS to designated emergency contacts
• Tier 5: External alarm receiving centre integration (optional)

Panic Button and Duress Code

The SOS button on the Guard App triggers an immediate, highest-priority alert. Unlike a missed check-in, this is an active distress signal. The control room sees the guard's real-time GPS location, and all available operators are notified simultaneously. GuardianHub also supports a duress code — a PIN the guard enters that appears to cancel the alarm but actually signals they're under threat. This is critical for situations where openly triggering an alarm could escalate danger.