Incident Management
Report, escalate, and close incidents in minutes — not hours.
When something happens, speed matters. GuardianHub Incident Management gives guards a fast reporting flow and gives control rooms instant visibility, automated escalation, and complete audit trails.
The Problem
Traditional incident reporting is slow. Guards fill in paper forms at the end of a shift — if they fill them in at all. Details are forgotten. Photos are lost. By the time the control room sees the report, hours have passed. Clients learn about incidents from the morning news, not from you.
The GuardianHub Solution
GuardianHub Incident Management puts a structured reporting flow in every guard's pocket. File an incident in under 60 seconds — categorise severity, attach photos, tag the location. The control room sees it instantly. High-severity incidents auto-escalate to supervisors and clients based on configurable rules. Every report is timestamped, geotagged, and audit-trailed.
Key Capabilities
One-Tap Incident Creation
Guards file incidents from the mobile app in under 60 seconds. Structured forms ensure complete, consistent reports.
Photo & Video Evidence
Attach photos and videos directly from the phone. Evidence is timestamped, geotagged, and stored with chain of custody.
Automated Escalation
High-severity incidents auto-escalate to supervisors, control room, and clients based on severity and site rules.
Investigation Workflow
Control room staff add comments, link related incidents, request additional evidence, and manage through to resolution.
Post-Incident Analytics
Identify patterns across incidents — recurring locations, common times, involved guards. Prevent incidents before they happen.
Full Audit Trail
Every action — creation, update, escalation, resolution — is logged with timestamps and actor identity. Insurance and compliance ready.
How It Works
02:15 — a guard discovers a broken window at a retail site. Opens the GuardianHub app, taps "New Incident," selects "Property Damage," takes 3 photos, adds a short description. Submits. 02:16 — the control room dashboard shows a new medium-severity incident. 02:17 — the supervisor reviews, adds context, and escalates to the client with an automated notification. 02:30 — the client opens the portal, reviews the incident with photos, and acknowledges receipt. Complete cycle: 15 minutes.
Who Benefits
Guard
Report incidents immediately while details are fresh. No paperwork at end of shift. Your report is complete and professional.
Control Room
Instant visibility of every incident. Automated escalation means the right people are notified without manual routing.
Client
Know about incidents in near real-time. Review photos and reports from your portal. No surprises at the monthly meeting.
Security & Privacy
Incident data, including photos and descriptions, is stored securely with strict access controls. Only authorised users can view incident details. Evidence is retained according to legal and contractual requirements.
Related Features
See Incident Management in action
Book a personalised demo and we will walk you through exactly how incident management works for your operation.